Login Refused, NO USER ID” when you try to transmit to the Central Site

Login Refused, NO USER ID” when you try to transmit to the Central Site

SYMPTOMS

When the user tries to transmit to the Central Site, the following error message appears:
‘Login Refused, NO USER ID’

CAUSE

This behavior can if any of the following conditions are true:

• The User ID entered in Simple Tax 1040 is invalid.
• Your Simple Tax 1040 account is not active.

RESOLUTION

Method 1: Verify the USER ID and Password

• On the Setup menu, click Office Setup.

• Type your User ID in the User ID box.

• Click OK.

Method 2: Contact a Simple Tax 1040 Support Department

If your Simple Tax 1040 account is inactive or needs to be renewed, please contact the Simple Tax 1040 Sales Department at (281) 833-9300, option 1.