How to unlock your account after too many failed login attempts
The objective of this article is to walk you through on how to unlock your account after too many login attempts.
To unlock your account after too many login attempts please contact Technical Support at 281-833-9300 option 2 for support.
NOTE: To avoid locking yourself out after one failed login attempt use the FORGOT PASSWORD option to change your password and login to the software.
“Too Many Login Attempts, please wait 15 minutes”
After too many failed login attempts, the program will lock access for the login for 15 minutes as a security measure.
Method 1: Verify Login Information
- Verify login id is correct (If you know your login, but simply typed it incorrectly, try again.)
- Verify password is correct (If you know your password, but simply typed it incorrectly, wait 15 minutes and try again.)
Method 2: Reset Your Password
Note: This is password reset process will not work if you did not set an email address and/or a mobile number in the Login Account.
To reset your password, follow these steps:
- On the User Login screen, enter the login name and click Forgot Password? link
- On the Reset Password box select where to send the password reset.
- A temporary password (Reset Online Code) will be sent to you via text message or email.
- Enter the temporary password in the Forgot Password box and create a new password.
Note: Passwords must be no less than 8 characters, must include a capital letter, must include a lowercase letter, must include a number, and must include a special character (ie !, @, #, $)