Foreign Address Error
This article will show you what to do when you try to enter a Domestic Address and you get a Foreign Address Error.
- When you try to enter an address and you get a message saying "Please clear all Foreign Address Entries before adding Domestic Entries" you need to clear the Foreign Address.
- Click on Foreign and place an X in the box. Make sure all fields are empty in the Foreign Address.
- Click on Domestic and place an X in the box, then enter the address.
Database error when opening Desktop software
The objective of this article is to advise you on what to do if you get a Database Error when opening your KIS Desktop Software.
Call Simple TAX Support Department for assistance at 281-833-9300 option 2 for Support.
Unsupported personality PCL” error message when printing a tax return
Unsupported personality PCL” error message when printing a tax return
SYMPTOMS
When you try to print a tax return in Simple Tax 1040, the following error message appears:
‘Unsupported Personality: PCL’
CAUSE
The drivers installed on your computer are not PCL 6 compatible.
RESOLUTION
Method 1: Turn off the printer
Turn the printer off, wait 30 seconds, and then turn the printer back on. Then try printing in Simple Tax 1040.
Method 2: Use GDI Printer interface
- On the Setup menu in Simple Tax 1040, click Printer Setup.
- Select the Use GDI printer interface check box.
- Click OK.
- Try to print a tax return.
Method 3: Upgrade your printer drivers
In some cases, installing a PCL 6 compatible printer driver will resolve this issue. You can contact your printer manufacturer for more information on upgrading your printer driver to a version that is PCL 6 compatible.
“Form Imported or Not Supported” error when printing
“Form Imported or Not Supported” error when printing
Simple Tax 1040 does not support printing this form.
Workaround: You can workaround this issue if you press F8 while in the form.