How to unlock your account after too many failed login attempts
The objective of this article is to walk you through on how to unlock your account after too many login attempts.
To unlock your account after too many login attempts please contact Technical Support at 281-833-9300 option 2 for support.
NOTE: To avoid locking yourself out after one failed login attempt use the FORGOT PASSWORD option to change your password and login to the software.
“Return locked by service bureau” Refusal message when transmitting a tax return
“Return locked by service bureau” error message when transmitting a tax return
SYMPTOMS
When a subsite of a service bureau tries to transmit a tax return, the following rejection appears:
‘Return locked by service bureau’
CAUSE
This behavior occurs of the ownership of the return is set to service bureau.
RESOLUTION
Sub-site Steps
To resolve this issue, the sub-site will need to contact the service bureau to have the return unlocked.
Service Bureau Steps
To unlock the return, do the following at the service bureau main site:
- On the Utility menu, click Unlock Tax Return.
- Type the applicable Social Security number and then click Unlock. Simple Tax 1040 transmits to the central site to unlock a return.