“Return locked by service bureau” Refusal message when transmitting a tax return
“Return locked by service bureau” error message when transmitting a tax return
SYMPTOMS
When a subsite of a service bureau tries to transmit a tax return, the following rejection appears:
‘Return locked by service bureau’
CAUSE
This behavior occurs of the ownership of the return is set to service bureau.
RESOLUTION
Sub-site Steps
To resolve this issue, the sub-site will need to contact the service bureau to have the return unlocked.
Service Bureau Steps
To unlock the return, do the following at the service bureau main site:
- On the Utility menu, click Unlock Tax Return.
- Type the applicable Social Security number and then click Unlock. Simple Tax 1040 transmits to the central site to unlock a return.