SSN file by another User ID
If you get a refusal from Central Site (CS) stating the social security number (SSN) was filed by another User ID, please contact Simple TAX Support at (281) 833-9300 option 2 for further assistance.
Login Refused, NO USER ID” when you try to transmit to the Central Site
Login Refused, NO USER ID” when you try to transmit to the Central Site
SYMPTOMS
When the user tries to transmit to the Central Site, the following error message appears:
‘Login Refused, NO USER ID’
CAUSE
This behavior can if any of the following conditions are true:
- The User ID entered in Simple Tax 1040 is invalid.
- Your Simple Tax 1040 account is not active.
RESOLUTION
Method 1: Verify the USER ID and Password
- On the Setup menu, click Office Setup.
- Type your User ID in the User ID box.
- Click OK.
Method 2: Contact a Simple Tax 1040 Support Department
If your Simple Tax 1040 account is inactive or needs to be renewed, please contact the Simple Tax 1040 Sales Department at (281) 833-9300, option 1.
How to add a change a user’s password to login to Simple Tax 1040
SUMMARY
This article demonstrates how to add or change a user’s password.
MORE INFORMATION
Here's an interactive tutorial
Simple Tax 1040
- On the Setup menu, click Login Accounts.
- Click the user you want to modify and then click Edit.
- In the Password box, type the new password and retype the same password in the Confirm Password box.
- Click OK.